Monthly Archives: July 2009

New AH&LA Green Initiatives Benefit Members, Travelers, and Environment

Sponsorships to Plant Trees, Strategies for Minimizing Hotels? Environmental Impact Launched

Washington, D.C., July 29, 2009 ? The American Hotel & Lodging Association (AH&LA) recently launched several initiatives to engage members and the traveling public in greening the hospitality industry, including a Green Partner Program, GreenQuest tracking system, and Green Tips for Travelers. All information is online via the AH&LA Green Resource Center Website.

The Green Partner program allows AH&LA members the opportunity to donate funds to plant trees via the Nature Conservancy?s Plant A Billion drive. Green Partners, which to date include HD Supply; Hotel Felix; Pineapple Hospitality, Inc.; and Project Planet, sponsor AH&LA events by donating $1 per attendee, which in turn plants that total number of trees. There is an additional $500 program fee, and the program launched last month when more than 800 trees were planted following the AH&LA Summer Summit in Chicago. The program will carry through all future AH&LA events, including several golf events and the association?s annual Fall Conference.

AH&LA allied member Burton Energy Group has teamed with the association?s Green Task Force and developed GreenQuest, an energy and water usage tracking system to help hoteliers lower utility expenses and complement the seven of AH&LA ?s 11 Minimum Green Guidelines. This free, web-based service describes effective environmental operations procedures, measures the effects of current and future initiatives, and compares a property?s eco progress against similar hotels. This system can help properties improve their EPA rating in addition to helping track progress throughout AH&LA?s Green Guidelines Challenge ? which remains open for submissions until October 1. The Challenge asks hoteliers to take on the association?s 11 minimum guidelines for environmental efficiency, helping improve their performance and bottom line. The member with the best success story will win a prize package courtesy of HD Supply.

Completing the current round of new initiatives, the Green Tips for Travelers are designed to help properties encourage their guests to make their stay eco-friendly. All eight tips, created by AH&LA Green Guru Pat Maher, are available for public viewing online and AH&LA members can download and customize official tips cards for display within their hotel.

More information on AH&LA?s green initiatives is on the AH&LA Green Resource Center Website. Contact Jessica Soklow, AH&LA manager of media relations, at (202) 289-3153 or with any questions.

Business Follows IMEX

This year?s IMEX was delivered following one of the most uncertain periods in global economic history. Nevertheless, the international meetings, incentive travel and events industry is nothing if not resilient, pragmatic and inherently optimistic. And this was reflected in a strong desire to get down to business and see a return on investment coupled with a widespread belief that business opportunities were still in good supply. Our feedback proves that all of this ? and more ? was achieved at IMEX this year.

Hosted buyer numbers reached a new high of 3,779 (from 60 countries), with buyers representing the long-haul markets increasing by 50% to reach 15% of the total for the first time. This is an important milestone and one we will keep working to improve. To achieve it, we worked alongside more intermediaries than ever before, including new airlines, new hotel groups and new media partners.

It is clear, this year more than ever, that despite an incredible proliferation in online communication channels and the growth of the internet, face to face meetings remain fundamental to conducting business and negotiating deals. IMEX?s success, which is proven by more than 50,000 group and individual appointments this year, demonstrates that exhibitions and live ?marketplace? events are more important than ever and deserve their place in any well-considered marketing strategy.

Of course, what also sets IMEX apart is our added commitment to industry change, thought leadership and practical action. This year Meetings for Success, our newest initiative launched in partnership with the Joint Meetings Industry Council (JMIC), was perfectly timed. It aims to help board level executives understand the true power and value of meetings and events within their organisations by giving the industry ?one voice? ? one that not only speaks but also produces tangible outcomes. Together with the Politicians? Forum, we have created two very powerful platforms for change, with shared values and the power to influence at the most senior levels.

The Martin Truex Jr. Foundation Hosts Inaugural ?Hook?em & Hold?em” Poker Tournament

MOORESVILLE, N.C. ?The Martin Truex Jr. Foundation (MTJF) announced today plans to host the inaugural ?Hook?em & Hold?em” Foundation Poker Tournament on Wednesday, Sept. 23, 2009 at the Tropicana Casino and Resort in Atlantic City, NJ. The Texas Hold?em style tournament will be held the day after the second-annual MTJF Golf Tournament and Dinner. NASCAR Champion Martin Truex Jr. will move his competitive edge from the race track to the golf course and poker tables in the days preceding the running of the Dover 400 at Dover International Speedway.

Fellow on-track competitors Ryan Newman and Kyle Busch will join the New Jersey native, along with 250 poker players who will join forces to raise funds to benefit children in need in the New Jersey and North Carolina areas. The first place finisher of the tournament will be awarded $5,000 followed by $2,500 for second place and $1,000 for third. The Grand Prize, the ?Ultimate Dover Fan Experience Package” for the Dover 400 race on September 27, will be presented to the highest finishing fan. The package will include: a 15-minute meet-and-greet with Martin Truex Jr., (2) two suite tickets for the NASCAR Sprint Cup Series Dover 400, (2) two NASCAR Sprint Cup Garage Passes, personal behind-the-scenes pit tour, a ride-along around Dover International Speedway, exclusive access to pre-race driver?s meeting and access to pre-race driver introductions.

Tickets are available for $200 which includes buy-in and is limited to the first 250 participants. Sponsorship opportunities are available for this event.
For more information about the ?Hook?em & Hold?em” Foundation Poker Tournament, to reserve your spot or to learn more about sponsorship opportunities please visit or call the foundation office at (704)664-1113. For accommodation reservations for the event at the Tropicana Casino and Resort please visit or call 1-800-THE-TROP.

Meeting Planners will find Big Package Savings this Fall at Tradewind Island Resorts

WHO: The TradeWinds Island Resorts ? the Island Grand and the Sandpiper Suites ? beachfront resorts, located directly on the Gulf of Mexico on St. Pete Beach, just 30 minutes from Tampa. The TradeWinds Island Grand recently completed a $2.1 million renovation of 35,000 square feet of meeting space, and, along with the Sandpiper Suites, earned Two Palm designation from Florida?s Green Lodging Program for increased energy conservation and pollution prevention.

WHAT: This fall, cost-conscious meeting planners can take advantage of a new budget-friendly Fall Meetings Package, available to any group booking at least 25 room nights at the TradeWinds Island Resorts. The package includes:

? Lowest Rate Guaranteed Plus ? TradeWinds will match competitor* rates locally and nationally, plus give an additional three percent discount on the master bill
? No Attrition
? 10 percent discount on food and beverage
? 10 percent discount on audio/visual
? One complimentary room for every 40 room nights accumulated
? Gourmet Discount Card for each of the attendees, providing 20 percent off
all TradeWinds restaurants and lounges during their free time
? Discounted airport transportation
? Room upgrade from standard rooms for entire group
? Service Assurance Agreement, which guarantees a successful conference or
the group receives their money back

WHEN: Groups must arrive between August 16 and December 25, 2009. Reservations can be made at any time.

WHERE: Located on Florida?s Gulf Coast, the TradeWinds Island Resorts are located just steps from each other along a strand of beach directly on the Gulf of Mexico. The resorts offer access to two great properties in one with limitless beachfront recreation, 84,000 square feet of function space, sumptuous dining and golf privileges at some of the area?s finest public and private clubs.
For group reservations and information, call toll-free (800) 345-6461 or visit

MEDIA CONTACTS: Kelly Grass Prieto, APR
Hayworth Creative Public Relations
(813) 318-9611 /

TS2 Trade Show ? Will You Mingle?

The TS2 trade show is being held July 20 ? 23 in Chicago, IL. Approximately 2,000+ attendees and exhibitors will receive a MingleStick to enhance and increase their networking potential. With a simple click of a button, attendees can connect with each other. During and after the event, attendees can upload their connections online whereby profile pictures and contact information can be viewed within their online account.

The MingleStick is more than just a neat piece of technology for show organizers. Instead, the Mingle360 solution plays an essential role for event organizers in terms of generating more profit, creating more value for exhibitors and attendees, and differentiating your events from the competition. We?re excited to show off our new product to conference attendees and get feedback from the networking experts at TS2

What we?ve seen from previous conferences proves that people are finding great new ways to connect at trade shows and meetings.

Attendees love the technology because the Mingle360 solution:

1. Gives people a fun ice breaker and conversation starter
2. Increases their networking potential at an event
3. Manages their contacts efficiently and effortlessly
4. Reduces the need to scan or type in business cards

Exhibitors love the technology because the Mingle360 solution:

1. Provides facial recognition for all leads
2. Enables note taking for remembering conversations
3. Offer an easy to use, web based lead retrieval solution

In today’s down economy, event organizers are looking for low or no cost solutions that are easy to implement. Mingle360 is happy to be part of the evolution of business meetings.

For more information about Mingle360 and our MingleStick technology, please visit our website at: or call us at: 703-425-0402 x111. If you are attending the TS2 Conference at McCormick Place, be sure to stop by our booth at Hall F2.

TradeWinds Island Resorts Proves It’s Easy Being Green

The TradeWinds Island Resorts – the Island Grand Resort and the Sandpiper Hotel & Suites – located on the Gulf of Mexico on the island of St. Pete Beach, Florida

Green-minded guests can drive their hybrid, ride their bike, or paddle their canoe over to the TradeWinds Island Resorts, to experience the “It’s Easy Being Green” package. The eco-friendly package includes three-nights accommodations at the Island Grand or Sandpiper Suites, two tickets to the Clearwater Marine Aquarium, one day beach trolley pass for two, dolphin watch or sunset sailing cruise for two, and a TradeWinds canvas tote as a take-home souvenir. Beginning at just $561* at the Sandpiper Suites, the package also includes one sea turtle adoption from the Clearwater Aquarium, complete with adoption papers, a biography and photos of the extraordinary sea creature.

The TradeWinds Island Grand has also retrofitted all of its beach front lighting so that sea turtles may return to their native nesting habitat and hatchlings can more easily make their way safely to the glow of the Gulf of Mexico. “The TradeWinds Island Grand is the first in the state to do a major retrofit to meet wildlife lighting requirements that balance sea turtle survival with human safety and security,” said Dean Gallagher, Environmental Specialist II with the Florida Fish and Wildlife Conservation Committee (FFWCC). Certified by the FFWCC, this unique new amber LED flood light designed by the Lighting Science Group, is a lower impact light that is more pleasing to humans and turtles alike. In 2008, the TradeWinds had their first turtle hatching on the beach in more than 25 years.

Both TradeWinds properties have been awarded the Two Palm Green Lodging Certification from the Florida Department of Environmental Protection in recognition for their efforts to protect the area’s natural resources. Florida’s voluntary, non-regulatory Green Lodging Program works with the lodging industry to reduce waste and minimize pollution. TradeWinds’ green initiatives include an extensive paper, cardboard and aluminum recycling program that involves guests, and participation in the Water CHAMPs program through the Southwest Florida Water Management District. The resorts also use energy-efficient appliances that are Energy Star-rated, and high-efficiency air filters with an aggressive program to improve indoor air quality. A towel and linen reuse program is also utilized through housekeeping and all guestrooms are non-smoking.

Located on Florida’s West Coast, just steps from America’s #1 Beach in 2005 – Fort De Soto Beach – and 30 minutes from Tampa International Airport, the TradeWinds Island Resorts are situated on a strand of beach directly on the Gulf of Mexico. The resorts offer access to two great properties in one, with limitless beachfront recreation, 56,000 square feet of function space, sumptuous dining, and golf privileges at some of the area’s finest public and private clubs.

For reservations and information, call toll-free (866) JUST LET GO (587-8538), visit or contact a travel professional.

Kelly Grass Prieto, APR
Hayworth Creative Public Relations
(813) 318-9611

*Subject to availability. Rate listed is for Sandpiper Suites, additional rates available for Island Grand. Package is available Jan. 1-Dec. 24, 2009.

AH&LA Campaign Highlights Member Success During Tough Economic Times

New Website and Facebook Initiative Highlight 10 Members? Stories

Washington, D.C., July 10, 2009 ? As a result of the record interest in the American Hotel & Lodging Association?s (AH&LA) guidelines released earlier this year, 10 things you should do right now to protect your bottom line, AH&LA has created the 10 Signs of Success campaign.

This new campaign features companies and properties that have achieved notable success based upon a particular tactic from the original guidelines, and shares their stories. Evaluating bottom-line driven strategies, hoteliers get an inside look at what?s working for their peers and gain new ideas for strengthening their own operations.

Highlights include The Roosevelt Hotel NYC?s recent central reservation system switch to provide customers with a more user-friendly system and an easier and faster way of loading rates and applying revenue management decisions; JW Marriott/Cherry Creek?s climb to top performer status in guest satisfaction by investing in employee training through the Educational Institute; and the Rendezvous Bed & Breakfast successful efforts to garner high level media attention.

All 10 stories are found at, and each one describes complementary resources that can help hoteliers achieve their own success.

Furthering dialogue amongst hoteliers on strategies to grow profit, increase occupancy, and maintain employee satisfaction, AH&LA has used the Success Stories campaign as a feature on its revamped Facebook Fan Page. This new online presence allows members to leave comments and share their own successes.

For more information on AH&LA member benefits, please visit, or contact

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Serving the hospitality industry for nearly a century, AH&LA is the sole national association representing all sectors and stakeholders in the lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom line savings and ensure a positive business climate for the lodging industry. Partner state associations provide local representation and additional cost-saving benefits to members.

Keep America Meeting Wins Coveted ISES Big Apple Awards for Best Corporate Social Responsibility (CSR) Initiative and Best Use of Social Media

New York, NY ? July 10, 2009 ? The industry-wide Keep America Meeting campaign was celebrated by the NY Metro Chapter of International Special Events Society (ISES) last week, when ISES judges awarded Keep America Meeting two Big Apple Awards for Best Corporate Social Responsibility (CSR) Initiative and Best Use of Social Media. The 8th Annual New York Metro Chapter Big Apple Awards recognize honor and excellence in the special events industry.

?It is only fitting that Keep America Meeting won two ISES NY Metro Big Apple Awards because it was such an incredible initiative,” said Jennifer Quinones, CSEP, President ISES NY Metro Chapter. ?Keep America Meeting took action at a time when the meetings and events industry was at a crossroads. Keep America Meeting went above just promoting meetings and events; they took a stand to protect our industry, secure jobs and ??bolster our national economy.”

Keep America Meeting was launched in February 2009 to support the meeting industry. The petition drew widespread support from individuals in all 50 states, and even around the world. In an impressive show of industry unity, more than 21,000 signatures from the Keep America Meeting online petition were delivered by the U.S. Travel Association to the Senate Commerce Committee.
Keep America Meeting also activated its audience to support the U.S. Travel Association?s first Travel Rally Day on May 12th, leveraging the power of social media to connect the community simultaneously live and online.

?We are thrilled Keep America Meeting won two ISES NY Metro Big Apple Awards,” said Lee Rubenstein, President and COO of TBA Global, the agency that originated the Keep America Meeting campaign. ?We are proud to have created a program of such great significance to the industry, and hope that the members of ISES and the many individuals who promoted the campaign take pride in this award.”

?In addition to the ongoing promotion by TBA Global, ISES and official endorsing organizations, we would like to thank two individuals who worked to spread the news through social channels,? added Rubenstein. ?Terri Hardin and Rachel Globus worked tirelessly to keep the dialogue fresh and continual through Facebook and Twitter. ”

?We designed the social media component of Travel Rally Day to enable meeting, event and hospitality professionals around the country to participate in and drive the conversation about the value our industry offers businesses,” said Globus, Editor in Chief of Event Solutions magazine. ?TBA Global created the space for a remarkable crowdsourced campaign, and its success shows how forward-thinking and innovative our industry truly is.”

The industry is encouraged to join Keep America Meeting through its online social networks on Facebook (, LinkedIn or Twitter (@KeepMeeting) in order to receive relevant industry updates.

Keep America Meeting was created by TBA Global in partnership with the U.S. Travel Association with support from the Event Marketing Institute. It is endorsed by a non-partisan group of associations, publishers and companies. A complete list of endorsers is listed on

Founded in 1994, TBA Global ( is an award winning, privately-held agency that creates nontraditional marketing and communications programs, events and meetings for high-profile businesses and associations worldwide. TBA Global is ranked in Advertising Age Magazine?s Top Promotion and Event Marketing Agencies (April 27, 2009). TBA Global has 18 offices in North America and the U.K.

The International Special Events Society (ISES) represents over 7,200 event professionals in 50 chapters around the world. The NY Metro Chapter is the 2nd largest chapter with more than 350 members in the tri-state area. Founded in 1987, ISES New York Metro Chapter is celebrating its 20th anniversary. The Mission of ISES is to educate, advance and promote the special events industry and its network of professionals along with related industries. To that end, ISES members are the most trusted source for bringing together innovative, knowledgeable and professional special event services that consistently deliver high-quality events and tangible results. For additional information about ISES, please visit

U.S. Travel Association
The U.S. Travel Association is the national, non-profit organization representing all components of the $740 billion travel industry. U.S. Travel?s mission is to promote and facilitate increased travel to and within the United States. For more information, visit
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Alison Jenks
VP Marketing, TBA Global

Forecast for July 23: Snow! The Tropicana Gets Jolly with Christmas in July

Get caught up in the merriment of your favorite holiday on Thursday, July 23

ATLANTIC CITY, NJ (July 10, 2009) ? Kids aren?t the only ones who just can?t wait for Christmas. The Tropicana Casino and Resort will be bursting with the festive spirit during a property-wide Christmas in July celebration on Thursday, July 23, 2009 from 2 p.m. to 8 p.m. in Fiesta Plaza.

Free Entertainment
The Tropicana knows how to deck the halls and set a proper holiday mood. Guests strolling through The Quarter will enjoy holiday decorations and music, a live organist and the Rock ?N Roll Choir. Every 15 minutes, a magical snow will fall from the ?sky”. And even though the ?big man” is technically on vacation for another five months, Santa himself will make an appearance in his resort attire throughout the day. Santa?s helpers will also be roaming the property handing out candy canes during the event.

Christmas Club Drawings
Diamond Club Players will want to be at the slots or tables from noon to 8:00 p.m. because, every hour on the hour, one member actively playing with their card will be called to win $500 EZ Slot Dollars.

Spectacular Events
The Tropicana will also host a contest like no other?the Havana Santa Look Alike Contest. Participants should report to Fiesta Plaza by 7:30 p.m. in time for the contest to start at 8 p.m. followed by an after-party at Planet Rose. The grand prize Santa will win a $500 gift card to Tropicana! The first runner-up will receive an overnight stay and gourmet dinner for two to a Tropicana restaurant. Keeping in the spirit of the season, The Tropicana will also present a $10,000 check to The Salvation Army in support of their Christmas in July 2009 5K Run and 1 Mile Fun Walk. Plus, Tropicana employees will be decked out in Christmas spirit wearing Santa hats and greeting guests with a ?Happy Holidays” all day long.

Festive Food & Drink
Gather around the table at Corky?s for specials on festive holiday drinks and Santa?s favorite desserts. Martini connoisseurs will love the holiday-themed flavors flowing at Planet Rose including the Gingerbread Man, Candy Cane and Snowflake. Tango?s and Rumba Lounges will also feature a White Christmas for only $6.50 plus tax. Zeyinita ? New York?s Gourmet Choice will be serving Christmas themed desserts including cupcakes, apple pies and gingerbread cookies. Plus, Zeytinia will also feature special coffees, including Pumpkin Spice Latte and Chocolate Mint Mocha. Finally, Red Square will make guests feel as though they?re visiting the North Pole with their signature 60-foot ice bar and zero degree custom vodka locker.

Shopping Specials
Old Farmer?s Almanac will feature special Christmas merchandise and deals all day long and you can also purchase original Jim Shore Christmas creations, Westland Christmas Ponies & Cows and Rabbit Creek Ginger Bread Mixes for 10 ? 40% off. Savvy shoppers can get an early start on their holiday lists with fashions for men, women and home at Barron Gentlemen with 100% Tropical Wool Suits two for $350 and 50% off 7 For All Mankind jeans, Salsa Shoes will feature 50% off their entire store and more!

Holiday Hotel Deal
The Tropicana invites guests to stay the night with a very sweet package which includes a $50 gift card to kick off their holiday shopping and a room delivery of cookies and milk worthy of St. Nick himself. Room price is $159 plus applicable taxes and fees. When booking please mention the code TJOLLY.

Plus, gift cards to Tropicana are also available to get your holiday shopping started!

For more information on any of The Tropicana?s Christmas in July events, promotions and specials, please visit, then clear your calendar for a day of joyous celebration on July 23.

The Tropicana Casino & Resort is a 24-hour gaming destination located on the beach and Boardwalk. Featuring more than 2,100 rooms and suites and home of The Quarter, a 200,000 square foot entertainment complex, Tropicana is the premier resort in Atlantic City. With more than 20 restaurants, 25 shops, 12 bars and lounges, 2 pools, an IMAX Theatre and a spa, Tropicana is consistently rated as the ?Must-See Attraction” in Atlantic City. For more information, visit the new official Web site at

The Renaissance Resort at World Golf Village Offering ?Beat The Recession Group Package”

. . . The Northeast Florida Resort Completed A $10 Million Property-Wide Renovation In July 2008

ST. AUGUSTINE, FL (July 2009) ? The Renaissance Resort at World Golf Village, which completed an impressive $10 million property-wide renovation in July 2008, is offering a ?Beat The Recession Group Package” which provides very appealing incentives for new group bookings. Together with the adjoining St. Johns County Convention Center and the adjacent World Golf Hall of Fame, the 301-room Northeast Florida resort is the largest combination hotel and conference center between Atlanta and Orlando, with 86,000 square feet of meeting and event space.

Available to new programs booked and held by June 30, 2010, the ?Beat The Recession Group Package” includes: up to 10 suite upgrades (based on availability); 10 complimentary tickets to the adjacent World Golf Hall of Fame; 25% off of Audio Visual pricing; 25% allowable slippage on contracted room block; a free guest room for every 35 paid; free meeting room rental; 5 free 30-minute video analysis at the PGA TOUR Golf Academy; Double Marriott Rewards Points; a rebate of 2% of the room revenue back to the master account; group golf (16+ players) at net wholesale rate; and a $20 Spa Credit at the PGA TOUR Spa Laterra for each attendee. Group rates start at just $89 per person, per night. The offer is based on availability, and is not valid on existing bookings or with any other offers. The offer requires 20 or more rooms per night on a minimum two-night stay.

?Our newly-renovated resort is like a brand new property,” said Scott Selvaggi, the resort?s director of sales & marketing. ?Combine this with the diversity of offerings available at our resort and in the area that appeal to golfers and non-golfers alike, along with this great ?Beat The Recession Group Package,? and it is a wonderful opportunity for groups.”

For more information, call the resort?s Group Sales Department at (888) 740-7020 or (904) 940-8000, or visit

Recipient of the ?Best Renovation of the Year Award” for a franchised property at the 2008 Marriott International National Association (MINA) conference, the resort completed the comprehensive renovation in July 2008. The $10 million renovation included the remodeling of all 301 guest rooms and suites, dramatic changes to the lobby atrium and entry area, renovation of all guest room corridors, expansion of its fitness center, the addition of new state-of-the-art fitness equipment, renovation of the billiard room, enhancements to its meeting space with new carpet and flex-back chairs, and the renovation of its business center. In addition, the resort also remodeled its restaurant and bar, which opened as a new restaurant and bar called 500 South, An American Grill.

Located within the lush 6,300-acre World Golf Village, right next to the impressive World Golf Hall of Fame, The Renaissance Resort enables guests to play on two exceptional championship golf courses (King & Bear, and Slammer & Squire), enjoy a service at the world-class PGA TOUR Spa Laterra, experience the renowned PGA TOUR Golf Academy, and explore the wonders of America?s oldest city, St. Augustine.

On-site offerings at The Renaissance Resort include a professional golf simulator, a sauna, pool, hot tub, tennis courts, and full-service concierge. Guests also are an easy walk to The World Golf Hall of Fame?s 18-hole putting course, the 132-yard Island Challenge Hole, an IMAX? Theater, and the Walk of Champions.

Guest rooms and suites now feature a contemporary design with all new furniture, soft goods, window treatments, and lighting. Guest rooms also boast new flat-panel screen LCD HDTV televisions, and the signature Marriott JackPack, which provides complete connectivity to the guests for laptops, MP3 players, digital cameras, and video game players.

When visiting the resort, guests should explore beautiful St. Augustine, the nation?s oldest city. Founded in 1565, the area is rich with Spanish architecture, with charming cobblestone streets and many fascinating historical sites. Guests can visit the historic Castillo de San Marcos fort and The Fountain of Youth.

Call (888) 740-7020 or (904) 940-8000, or visit