Tag Archives: delta air lines

The Points Guy Ranks Delta Best U.S. Airline

The aviation and travel site ranked 10 U.S. airlines in 11 categories, tabulated the results and concluded: ‘Delta was the big winner.’

Each year the website The Points Guy comprehensively examines U.S. airlines, crunching data in everything from on-board amenities to route network, on-time performance to value of frequent flier programs and more.

The verdict: Delta is No. 1.

In a special report this week, TPG ranked 10 U.S. airlines on 11 criteria, drawing scores from hard metrics such as canceled flights, customer satisfaction and percentage of customers involuntarily bumped.

Concluded TPG: “Delta was the big winner, with 92.7% of planes arriving on time, the largest network of lounges and cities served, and several other strong suits.”

Delta beat out Alaska Airlines for the top spot, with Southwest No. 3.

Scott Mayerowitz, Executive Editorial Director at The Points Guy, told Forbes, which covered TPG’s report:  “Delta was ahead of its competitors in some key investments, and that is reflected in our rankings.” 

Read the article​, including a rundown of TPG’s categories and scoring.

Stella Award-Winners Showcase: Best Airline

Northstar Meetings Group is proud to present the winners of our inaugural Stella Awards, which recognize organizations worldwide that deliver the greatest possible service to meetings and events professionals. The awards celebrate critical aspects of the event experience across 18 different categories among six regions, including food and beverage, professionalism of staff, technology innovations, green initiatives and more.


Delta Air Lines (Winner)

Not all airlines are created equal — particularly when it comes to handling complicated group itineraries that span the globe. Ease of booking, in-flight amenities, quality of staff and a dedication to the meetings market have led to Delta being named Best Airline. The carrier’s group program, Delta Edge Meetings, provides access to a simple booking process, flexible pricing and valuable benefits like Priority Boarding for meeting attendees, plus the option to receive detailed reporting and back-end incentive payments.

Delta Makes Industry-First Move Linking Corporate Meetings with Business Travel

Innovative program adds value to support ever important face-to-face meetings

Meetings and event coordinators at corporations must prove that event costs do not outweigh the meaningful value of face-to-face conversation. That’s exactly why Delta Air Lines is launching Delta Edge Meetings – to save companies money and time, while providing detailed reports on the program’s value.

“Our corporate partners see the value of face-to-face meetings but they’re not pleased with the cost and complicated experience that all too often comes along with corporate event planning,” said Bob Somers, S.V.P. – Global Sales. “This is an issue that corporate travel managers and event planners have had to deal with for years. They asked for a solution and we listened, collaborating with key customers to design the newest benefit in your Delta Edge™ suite of services.”

Available Aug. 1, Delta Edge Meetings is designed specifically for Delta corporate accounts to integrate with their existing corporate sales agreements, allowing corporate travel managers to easily manage meetings with full visibility to travel spend on Delta.

Jennie Ho, Managing Director – Specialty and Canada Sales, led the team that implemented this innovative program, the first of its kind at the intersection of the meetings group and corporate travel management. Companies participating in Delta Edge™, a tailored suite of beyond-contract services, will see the same benefits they currently enjoy under their corporate sales agreements linked to their meeting travel, including Priority Boarding.

Ho explained, “We wanted to make sure that every meeting attendee flying on Delta would receive the same benefits as their company’s business travelers, like complimentary access to Preferred Seats. This program ensures that the benefits of each company’s relationship with Delta are reaching all meeting participants.”

The program also automatically provides corporate travel managers with Delta’s best available pricing by comparing Delta Edge Meetings discounts and their company’s corporate sales agreement discounts. And meetings travel counts toward fulfillment of the targets under a customer’s corporate sales agreement, integrating both transient and meeting travel for corporations.

After meetings are registered with Delta, corporate travelers can book their meeting travel using the same channels they leverage for corporate travel today. Travel managers then have the option to receive reporting and additional financial incentives.

Norma Dean, Director – Specialty Sales, did her homework as this program progressed through development, she said, “We held more than 50 focus groups over the past three years, all with the goal of partnering with corporate travel managers and meeting professionals to develop a program that best meets their needs. Over 200 customers have helped us fine tune and develop this program and it won’t stop there, once the program is live our first priority will be continuous improvement by sourcing customer feedback.”

Delta Edge Meetings offers outstanding flexibility, desired simplicity and valuable benefits with the goal of creating maximum value for corporate customers.

Delta Employees Make Operations History

Last week, Delta people finished a day with no canceled flights for the 100th time in 2015, reaching a remarkable operational milestone with three months to go in the year.

In his weekly message to Delta employees, CEO Richard Anderson said of the feat: “This is an unprecedented accomplishment that should make all Delta people proud.  More customers are choosing to fly Delta every day because of our consistent, reliable, top-notch operation.”

“Customers value operational reliability tremendously and it can be the deciding factor when it comes to winning their loyalty,” Anderson said.

In the industry, it’s known as “completion factor” – the percentage of scheduled flights completed in a day. Sounds simple, but anything from weather to unexpected maintenance problems can cancel flights anywhere in the world.

Delta’s numerous high-performing teams – ranging from maintenance to meteorology – have driven the airline to 100 days of 100 percent completion factor so far this year.

There are 97 days left in 2015 and Delta teams will work to continue to push the operational record higher.